Project Reports - 2231-79 NEC-1

Author Profile

I have 24 years of IT experience. All of this has been systems management related, working on large systems. 20 years in the software industry and 4 years banking. I have extensive experience of IBM mainframe systems and a wide range of PC and mainframe software products.

Currently work as a product specialist working backline support for a number of Mainframe automation, storage and scheduling products.

Before emigrating, I lead a mainframe technical support team as Support Delivery Manager ensuring support objectives and service levels were met.

I have strong MVS assembler language skills and spend a lot of my time using IBM's IPCS debugging tool to analyse client's system dumps.

Worked for many years at the same international software company in a number of Roles including front line technical support, backline specialist support and pre sales consultant for MVS mainframe products.

Left university and trained as a MVS systems programmers at a large financial institution just outside London.

Graduated from university with a BSC honour in Civil Engineering, but never entered that career path

ASCO Project Reports - 2231-79 NEC-1 Project Report Examples

Complete RPL application form including Project Reports

This includes all the CBOK sections and both Project Reports detailed below for this RPL.

Project Report 1

"COMPANY C is a large insurance company based in Southern England. They requested a health check on their usage of the COMPANY B mainframe tape management solution DYNAM TLMS (TLMS) and advice on how they could consolidate their tape library..."

Project Report 2

"Recent structural changes in the support organisation meant that COMPANY B was looking to use global frontline queues to deal with clients' issues. As part of this process I realised that it is not only important to know if the local technicians are available to work issues, but also the whereabouts of everybody else in the global team. I needed to implement the usage of a local planning system across all Technical Support teams worldwide..."